Get Help

How to get help

If you need help from our foodbank there are a few simple steps to follow.

The most important step is to get a foodbank voucher.

In order to provide the most appropriate help for the circumstances of your situation we work with local agencies. If they feel you are struggling to put food on the table, they will issue you with a foodbank voucher. The local agency can also provide long term support if needed to help address some of the issues behind the reasons for your crisis. Agencies we work with include: Citizens Advice, housing support officers, children’s centres, health visitors, social services and some local charities.

1. Get in touch with us.

If you call or email our foodbank we can talk through your situation and put you in touch with a relevant local agency.

2. Arrange a visit or discussion with a referral agency.

If you are in financial crisis and live Wiltshire, talk confidentially with a trained Wiltshire Citizens Advice adviser on Freephone 0800 144 8848.

Wiltshire Council – Local Welfare Provision scheme provides critical short-term help in a crisis situation.  Support examples being: no means to buy food, electric or gas (key meter only). Call 0300 456 0110 from 9am to 12pm Monday to Friday.

Are you a Wiltshire Council Tenant and facing financial crisis? contact the Tenancy sustainment team on 0300 456 0117.  Or email: [email protected]  If you are a housing association tenant,  Please speak directly with your tenancy sustainment or Income officer.

Most schools, Spurgeons children’s centres, GPs, Community health teams, local support charities, local debt agencies etc are a great starting point for support and should be able to refer you to our food bank.

3. Bring  your foodbank voucher to your nearest foodbank centre. 

You can find a list of our local centres and opening times here.

When you arrive, we will exchange your foodbank voucher for a parcel of three days of emergency food.  Please call ahead if you have any dietary needs.  Our support services have been limited due to Covid 19. Please adhere to any local restrictions and wear a mask.

If you are isolating call 01722 580 173 to arrange a home delivery (subject to availability)

If you have any further questions our FAQ’s page may help, or feel free to give us a call.


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